eBroadcast Agenda

Today's enterprises have invested in newer operational processes and solutions mapped to meet the communication needs of the army of independent, autonomous self-starters. These digital-savvy customers have become more demanding and want to resolve their business issues whenever and wherever they desire - on the channel of their choice.

Join Frost & Sullivan and Edgeverve for an OnDemand eBroadcast discussing why Smart companies are deploying a complex blend of communications and collaboration technologies in order to stay relevant, competitive and profitable. Deploying the right technology platforms will be key to meeting the complex communication needs of today's Omnichannel consumer.


The Omnichannel imperative has never been more urgent. You'll learn:

  • Smart & collaborative contact center planning
  • The importance of workforce productivity
  • How to deliver interactive self-service support
  • Need for a collaborative platform to connect front and back end operations
  • Effective staffing and technology support
  • How to deliver that 'seamless' customer experience

Click here to register, listen in on the experiences of others, and walk away with actionable strategies for your own organization.

Click Here to Register


Michael.jpegMichael DeSalles
Principal Analyst
Digital Transformation -
Customer Experience
Frost & Sullivan

Naresh.jpgNaresh Kothari
Senior Director,
Business Development
EdgeVerve Systems Limited (an Infosys company)

stephen riddell.jpgStephen M. Riddell
Chief Officer, Telesales

Al Lindner.pngAl Lindner
Contact Center Business Development
Longbow Consultants

In Cooperation with:


longbow logo.png




  • All registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.

  • *$250 Credit Voucher must be redeemed and allocated no later than October 31, 2016.