Webinar Agenda

The customer experience is today’s battleground for organizations competing to win and retain loyal consumers. Product, sales, and marketing teams know that to improve the customer experience, they must scrutinize customer feedback. With the overwhelming and growing avenues of customer communication, data scientists and customer experience professionals can only skim or sample Voice of the Customer responses when looking for insights.

Learn how companies are taking advantage of new breakthroughs in Artificial Intelligence to save money AND improve the customer experience.

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Join Frost & Sullivan and a panel of experts for this complimentary webinar and gain insight into:

  • The evolution of machine learning and natural language technology
  • Utilizing text analytics to reduce costs and increase revenues (Case Study)
  • Maximizing customer feedback to fuel an improved customer experience

Click here to register, listen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your own organization.

Click Here to Register

Featured Industry Speakers:


Stephen.jpgStephen Loynd
Global Program Director,
Customer Contact

Frost & Sullivan

Catherine.jpgDr. Catherine Havasi
Chief Strategy Officer and

Luminoso Technologies

JeffJeff Foley
Director of Product Marketing
Luminoso Technologies


In Cooperation with:





  • As a thank you for joining us, one lucky winner on the live Webinar will receive an Amazon Echo!
  • All registrants will be eligible to receive a $250 credit voucher* toward any one of our upcoming Executive MindXchange events.
  • * $250 Credit Voucher must be redeemed and allocated no later than November 30, 2018.