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overview.jpgThe enterprise communications and collaboration market is in the midst of an era of unprecedented change. Traditional solutions, vendors, and their ecosystems are being completely disrupted by rapidly evolving technologies, cloud delivery models, digital-enabled business models, and changing enterprise and user preferences. By 2020, we will see a completely transformed landscape of solutions, providers, and delivery and business models in this industry.

The industry disruption and transformation will present numerous opportunities, as well as challenges for technology vendors, service providers, and enterprise customers. Understanding every major aspect of this changing landscape, the impact on your business, and developing a strong and timely market response will be key to continued success and growth in this market.

expertise.jpgWhy Frost?

With over 20 analysts and consultants worldwide covering every aspect of the unified communications and collaboration (UCC) industry-infrastructure, endpoints, applications, services, convergence, delivery and business models, and enterprise and user preferences-Frost & Sullivan's Connected Work team is uniquely positioned to be your growth strategy advisor and implementation partner.

frost_sullivan_research-2.jpgFrost & Sullivan's Connected Work Growth Partnership Service is a unique and immersive program for Unified Communications and Collaboration vendor and enterprise organizations to successfully navigate this rapidly transforming industry. Rooted in a solid foundation of market intelligence research, our expert analysts and consultants provide a continuous flow of actionable opportunities, strategies, and tactics on Unified Communications and Collaboration solution areas, and advisory services through virtual and in-person interactions.

Our Growth Partnership Service research, advisory and interactive perspectives cover:

  • Technologies and market sector analysis
  • Competitive analysis
  • Geographic research
  • Marketing, sales, and partnerships
  • Buyer needs and implementation best practices

Our Unified Communications and Collaboration client base includes hundreds of vendor, service provider, enterprise, and SMB organizations across all major industry verticals and geographies. Our expertise and long- standing relationships in this industry make us an invaluable growth partner for our clients.

Our Connected Work research program covers a broad range of communications and collaboration solutions, including:

  • Enterprise communications infrastructure, platforms, and endpoints
  • Conferencing (audio, web, video conferencing) platforms, services, and endpoints
  • Enterprise mobility, impact of consumerization and bring-your-own technology (BYOT)
  • Enterprise email, IM/presence, productivity applications
  • Social collaboration platforms
  • Content collaboration platforms
  • Team collaboration applications
  • Virtual events
  • Hosted/cloud services, managed services, private cloud services
  • VAR and channel perspectives
  • Digital business models and capabilities for marketing, sales, and support

For more information, please select a service below:

Unified Communications
IT Services & Applications
Post-pandemic Growth Opportunity Analysis of the Meetings Market

The socio-economic impact of the COVID-19 pandemic is difficult to fully predict with many factors in a flux. One thing is amply clear it will be a disruptive catalyst across the UCC industry. In particular, it will forever change the way we meet and collaborate. Organizations across the world…

Growth Opportunities in the Desktop and Cordless Phone Market, Forecast to 2026

In 2019, the desktop and cordless phone market has decreased by 3.6 percent in terms of shipment, to 29.5 million, and 5.1 percent in terms of revenues to $3.35 billion. While the market is expected to decrease by a compound annual growth rate (CAGR) of 4.8 percent in terms of shipment and 7.4…

Growth Opportunities in the European Hosted IP Telephony and UCaaS Market, Forecast to 2026

This study provides an in-depth analysis of the European hosted IP telephony and UCaaS market, including a forecast of installed users, average prices and provider revenue until 2026. The study discusses the impact of the COVID-19 epidemic and the resulting economic hardship on services adoption and…

FROST RADAR : Hosted IP Telephony and UCaaS Market in Latin America and the Caribbean, 2020

The Latin America and Caribbean (CALA) UCaaS market exhibited a strong, double-digit performance in 2019, in terms of both users and revenue. Future growth is expected and forecast in the double-digit range and will be driven by a growing number of offerings in the market, an increasing acceptance…

growth_consulting_frost_sullivan-2.pngToday, it is absolutely true that one size does not fit all. Today's solutions, while advancing rapidly, present a new set of opportunities for organizations to implement Unified Communications and Collaboration with more flexibility, less risk, and more control and clear ROI. Software and services-based solutions, and developers' widespread use of industry standards enable the tailoring of unique solutions for each organization's unique requirements for more value and faster ROI. Unified Communications and Collaboration software and infrastructure can and should be integrated with business software and infrastructure to streamline and automate business processes. Unified Communications and Collaboration applications should be matched to user roles, functions, preferences, and locations. Analytics should be applied to business processes in order to accurately measure Unified Communications and Collaboration impact on work streams and key performance indicators (KPIs). Frost & Sullivan's Connected Work team is well positioned to guide businesses through their transformation journey and assist them in selecting the right solutions and providers for their specific needs.

The transformation taking place in the business market presents tremendous challenges to communications vendors, providers and resellers to reinvent and reposition themselves for future success. Frost & Sullivan analysts help market participants identify growth opportunities and develop sustainable business strategies. Close understanding of end-user needs and extensive competitive intelligence inform our consulting engagements and enable the Connected Work team to arm client with custom-tailored market data, analysis and insights to help them thrive and flourish in the dynamic and constantly evolving UCC market.

Key areas where Frost & Sullivan can provide value include the following:

  • New Product and Services Solutions: We can support your organization in developing or deploying new Unified Communications and Collaboration products and services that deliver greater customer value.
  • Business Model Transformation: We can support you in transforming your business to address the challenges and opportunities of the industry's shift to the cloud.
  • Customer Analysis: We can help identify specific customer needs and pain points through detailed surveys and data analyses.
  • Branding and Positioning: Frost & Sullivan can support your organization through an integrated marketing platform to more effectively launch and promote new products, services or business models.
  • Statistical Analysis and Forecasting: We can assess growth opportunities and market potential in new/specific customer segments, geographies and product/service areas.

Any question? Please email us and we'll respond within 48 hours

big_data-1.jpgFrost & Sullivan can deliver a bespoke workshop to your organization to highlight emerging Unified Communications and Collaboration and Connected Work trends, and identify their impact on your company's growth opportunities and business strategies. This highly interactive engagement is designed to fit your specific needs and circumstances; where we can attend your strategy day or workshop as an external expert keynote speaker; we can also fully manage and facilitate a workshop to ensure your delegates gain maximum benefits from our strategic analysis and walk away with actionable insights. Full written follow-up reports and strategic recommendations are provided thereafter.

The Frost & Sullivan team has consistently been responsive and helpful to Yorktel, whether from the account side or analyst side.  Not only are research documents valuable, but they  proactively provide insights to us that are specific to Yorktel’s roadmap and opportunities.  It’s a two-way conversation as industry trends and perspectives are shared.  We look forward to a long relationship with F&S.

Samantha Osowski, SVP Marketing, Yorktel

Given Frost & Sullivan’s unrivalled position as an authority on the carsharing market, Citeecar commissioned them to undertake a detailed white paper to support our launch positioning in Europe. With an aggressive and rapid growth plan we wanted to leverage Frost & Sullivan’s knowledge and insight on the market particularly in terms of the mega trends underpinning its growth. We also wanted them to evaluate and test the robustness of our model identifying the challenges we might face and the measures taken to mitigate them. The result is a comprehensive view of the market and the opportunity it presents for the Citeecar model.

Bill Jones, Citeecar CEO & co-founder

We invited Frost & Sullivan to support an internal workshop with the purpose to identify "New Mobility" opportunities that could contribute to our business growth by 2025. F&S opened the workshop by reviewing the Megatrends that would impact the world in general and our industry in particular in the next decade. By using an analytical model, they helped us to cluster and prioritize the results of our brainstorming sessions. Their engaged facilitation created the right innovative atmosphere and helped us to achieve tangible results.

VP Product Planning, Toyota Motor Europe

Expertise Areas

Connected_Home65x65.jpgEnterprise routers and switches
Mobile_Insfrastructure.jpgVoIP over WLAN devices
Connected_Workplace.jpgEnterprise peer-to-peer technologies and solutions
Mobile__Wireless.jpgEnterprise peer-to-peer technologies and solutions
Unified_Communications.jpgEnterprise voice and unified messaging platforms
Consumer_Services.jpgSpeech technologies and solutions
Mobile_devices.jpgEnterprise IP telephony endpoints

Next Steps

Let us help you grow your revenues through a better understanding of the connected workplace space. Contact Alpa Shah

Meet the Team

North America

popova.jpgElka Popova

Research Director

jain.jpgRoopam Jain

Industry Director

arnold.jpgRobert Arnold

Principal Analyst, Program Manager

turek.jpgMelanie Turek

Vice President

brandenburg.jpgMichael Brandenburg

Industry Analyst

saayed.jpgAlaa Saayed

Principal Analyst

shah.jpgAlpa Shah

Global Vice President

Latin America

gonzalez.jpgJuan Gonzalez

Research Director

munhoz.jpgMaiara Munhoz

Industry Analyst

menutti.jpgSebastian Menutti

Industry Analyst


michael.jpgAlexander Michael

Director of Consulting

simoncelli.jpgMark Simoncelli

Global Director of Growth Implementation

srinivasan.jpgVaishno Devi Srinivasan

Industry Analyst


baidya.jpgKrishna Baidya

Associate Director

yu.jpgJessie Yu

Research Manager

lu.jpgShuishan Lu

Industry Analyst

william.jpgAudrey William

Research Director

soni.jpgShailendra Soni

Industry Manager